Privacy Notice
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy, this notice is provided explaining our on-line information practices. To make this notice easy to find, a link to it is placed at the bottom of all pages on the web site.
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The Information We Collect
There are no pages on this site on which you may order products, register to receive materials, or submit information about other people.
A Service Request form is provided to allow you to make a service request.
E-mail links are provided to allow you to contact us via e-mail. Your e-mail address and any information you provide to us will appear in that e-mail.
Non-identifying and aggregate information is collected in the form of web server logs, which collect the IP addresses of visitors, the files they access, and the types of operating systems and web browsers they use.
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How We Use Information
We use the information you enter in the Service Request form to contact you and to resolve the service issues you specify. The information you provide is not used for any other purpose and is not shared with outside parties without your express permission.
We use your return e-mail address and the content of your e-mail to respond to your e-mail query. Such e-mails are filed, but the addresses and content you provide are not used for any purpose other than that specified above and are not shared with outside parties without your express permission.
We use non-identifying and aggregate information to better design our web site, and we may tell an advertiser that X number of individuals visited a certain area on our web site or submitted e-mail queries, or made service requests. We do not disclose anything that could be used to identify individuals.
Finally, we never use or share the personally identifiable information provided to us via service request form, e-mail or collected by aggregate reporting services in ways unrelated to the ones described above without your express permission.
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Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have ensured that appropriate physical, electronic, and managerial procedures safeguard and secure the information we collect via contact form, e-mail, and web server records.
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Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.
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How to Access or Correct Your Information
The only personally identifiable information that we collect is that which you send us via contact form or e-mail. You may request copies of your e-mails, request that they or the information from your Service Request form be deleted, or send corrections or amendments to the address or content you provide. Confirmation will be provided for any changes or deletions that you request.
To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.
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How to Contact Us
Should you have any questions or concerns about these privacy policies, please contact us at 540-982-0071 or toll-free at 1-800-989-0071, send us a FAX at 540-982-0081, send us an e-mail at jadams@ideacomma.com, or contact us via mail at 1540 Plantation Road, NE, PO Box 13865, Roanoke, VA 24037-3865 .
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